Website privacy notice
Last reviewed: 17 September 2026
Who we are
Avon Homecare Ltd is responsible for personal information collected through this website. This notice covers website visitors, people making care enquiries, professionals making initial referrals and people expressing an interest in employment.
Information we collect
Our forms may collect your name, email address, telephone number, postcode, organisation, enquiry type, message, consent confirmation, submission date and follow-up status. Our hosting and security providers may also process limited technical information needed to operate and protect the website.
Please do not submit medical records
Do not use the public form to send diagnoses, NHS numbers, care plans, medication records or other detailed health information. If this information is needed, we will arrange an appropriate secure method.
Why we use your information
- To respond to questions about care and support.
- To assess and progress an initial professional referral.
- To respond to career enquiries.
- To protect the website and prevent misuse.
- To meet legal, regulatory and safeguarding responsibilities where applicable.
Depending on the circumstances, we rely on taking steps at your request before entering a contract, our legitimate interests in responding and operating our services, legal obligations, and relevant health or social-care conditions where special-category information is lawfully processed.
Who we share information with
Access is limited to authorised Avon Homecare staff and service providers that host or support the website and database, including Supabase. We may share information with public bodies, regulators or safeguarding authorities where required or permitted by law. We do not sell personal information.
International processing
Some technology providers may process information outside the United Kingdom. Where this occurs, we require an appropriate lawful transfer mechanism and safeguards.
How long we keep it
Initial website enquiries are normally retained for up to 12 months after the last meaningful contact, unless the enquiry becomes part of a care, employment, safeguarding, complaint or legal record that must be retained under a different schedule.
Your rights
You may have rights to access, correct, erase or restrict personal information, object to certain processing, and request portability where applicable. You may also complain to the Information Commissioner’s Office.
Contact the Information Commissioner’s Office
Changes to this notice
We will update this notice when our website, suppliers or information-handling practices change.